Infinite Cables Shipping Policy
Infinite Cables ships orders out of our Markham, Ontario warehouse. Most in-stock orders placed before 3pm EST will ship out the same day. ‘Free Ground Shipping’ within Canada and to the USA is available on orders over $99* CAD or $75 USD.
All online orders will receive an automated tracking number once the order has shipped from our warehouse. Orders can also be shipped collect on your account by providing us with a courier and account number.
Free Ground Shipping
*The ‘Free Ground Shipping’ offer does not apply to bulk cable, cabinets, raceway, split-loom, innerduct and oversized items which need to be delivered via freight carriers. ‘Free Ground Shipping’ also does not apply to remote areas. You will be contacted if extra shipping charges are required. You can choose to pay the charge or cancel your order at that time. If we do not get a response back within 72 hours, your order will be automatically cancelled. The ‘Free Ground Shipping’ offer is subject to change without notice.
Remote areas in Canada include but are not limited to the following postal codes prefixes:
J0M - Chisasibi area, QC
X0A - Iqaluit, NT
X0B - Cambridge Bay area, NU
X0C - Rankin Inlet area, NU
X0E - Hay River area, NT
X0G - Fort Liard, NT
Y0A - Watson Lake area, YT
Y0B - Dawson, YT
We offer various levels of shipping service options and ship orders all over North America. All transit times will be displayed with the level of service you select except for ‘Ground Service’. For ‘Ground Service’ transit times, please refer to the chart below.
Shipping to Canada
Shipping offered online within Canada are via Purolator and FedEx. We can ship with other couriers at the customer’s request. All applicable taxes are charged at time of order.
Shipping to the US
When shipping to the US, Infinite Cables covers all brokerage and duties on all ‘Free Ground Shipping’ or prepaid orders. Brokerage and duties are not covered by Infinite Cables when shipping collect on your account. State taxes may be requested by the courier at the time of delivery, please consult with your state laws for further clarification.
We will ship to APO/FPO's via postal service only. Unfortunately we cannot estimate delivery dates as they vary greatly. It may take upwards of 30 business days to be delivered to you. We are not able to process APO/FPO shipments online at this time. Please contact us via phone or email and we would be happy to assist you with your order.
By default, a signature is required by the courier upon delivery. If no signature is required by the customer, a special request can be added to the cart at checkout. Please note, if no signature is requested by the customer, it is the customers responsibility if a shipment is lost or stolen once the shipment has been delivered to the specified address.
Shipping Outside Canada and the US
We can also ship products outside of Canada and the US but we do not accept these orders over through our web site. Please contact us if you would like to place your order and we will process it manually. Unfortunately, we cannot estimate lead times since they vary greatly depending on your location.